Shipping Policy
Shipping Policy
We want your PetNova order to arrive as quickly as possible. Here is everything you need to know.
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
US Shipping Options
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free on orders over $50 |
| Expedited Shipping | 2–3 business days | $9.99 |
| Express Shipping | 1–2 business days | $19.99 |
International Shipping
We ship to over 25 countries. International orders typically arrive within 7–14 business days. Import duties and taxes are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Track your order any time using the link provided.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at support@petnovanow.com. We will resolve the issue as quickly as possible.
Questions?
Contact us at support@petnovanow.com — we are happy to help.