30-Day Money-Back Guarantee

At PetNova, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a full refund within 30 days of delivery — no questions asked.

Return Eligibility

• Items must be returned within 30 days of the delivery date
• Items must be unused, undamaged, and in original packaging
• Proof of purchase (order number or receipt) is required

How to Start a Return

Email us at support@petnovanow.com with your order number and reason for return. We respond within 1 business day with return instructions.

Refund Processing

Once we receive and inspect your return, refunds are processed within 3–5 business days to the original payment method.

Exchanges

We are happy to exchange items for a different size, color, or variant. Contact us at support@petnovanow.com to arrange an exchange.

Non-Returnable Items

• Items returned after 30 days
• Items damaged due to misuse or neglect

Contact Us

Questions? Email support@petnovanow.com — we are here to help 7 days a week.